What are the dimensions of the Tuck:
In Pillow Mode - 18.5in x 15in In Blanket Mode - 60in x 70in
Last updated: October 19, 2016 11:18
How do I Give a Tuck? What about the add-ons?
It’s easy to Give a Tuck! Simply take the cost of your package at checkout (say its 32 dollars, our most popular tier) , and add to it the amount of your desired tier (if you want to give a tuck, its 5 dollars,) then your final pledge amount should be 37 dollars. You will manually adjust that at checkout…and then at the end of the campaign we will send a survey to clarify all purchase info! Hope this helps.
Last updated: October 21, 2016 11:46
What are the dimensions of the Tuck:
In Pillow Mode - 18.5in x 15in In Blanket Mode - 60in x 70in Last updated: Wed, Oct 19 2016 2:18 pm EDT
How do I get my hands on some of those add-on’s?
It’s easy - just take your pledge amount (with shipping) and add the amount for whatever add-on(s) you want! Last updated: Wed, Oct 19 2016 2:19 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.